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Top 5 Colocation Providers of 2024

The increasing need for off-site data centers provided by third-party vendors is driven by organizations seeking to minimize costs associated with managing power, connectivity,...
Gabriel Knight - 0

CRM Analytics Guide

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What is call center software?

Call center software is a technological solution designed to manage the inbound and outbound communications of a call center or contact center. This software...
Ethan Sinclair - 0

What is a PBX Phone System?

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Top 5 Colocation Providers of 2024

The increasing need for off-site data centers provided by third-party vendors is driven by organizations seeking to minimize costs associated with managing power, connectivity,...

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Top 5 Colocation Providers of 2024

The increasing need for off-site data centers provided by third-party vendors is driven by organizations seeking to minimize costs associated with managing power, connectivity,...

CRM Analytics Guide

Customer Relationship Management (CRM) analytics is a powerful tool that helps organizations better understand their customers, predict future trends in customer behaviour, and develop...

What is call center software?

Call center software is a technological solution designed to manage the inbound and outbound communications of a call center or contact center. This software...
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What is a Predictive Dialer?

Gabriel Knight -
A predictive dialer is an outbound calling system that automatically dials from a list of telephone numbers, utilizing AI technology and statistical algorithms to...

Top 5 IVR Systems for 2024

Natalie Reed -
In the digital age, Interactive Voice Response (IVR) systems have become a cornerstone of customer service and business communication. These automated telephony systems interact...

What is Contact Center as a Service (CCaaS)?

Natalie Reed -
Contact Center as a Service (CCaaS) is a cloud-based software deployment model that enables companies to utilize a contact center provider's software without the...

Best Predictive Dialer Software in 2024

Mia Evans -
A predictive dialer is an automated dialing system that places phone calls before agents become available, aiming to increase efficiency and productivity. It works...

What is Colocation Hosting? Its Purpose and Features

Gabriel Knight -
Colocation hosting is a service provided by data centers where clients lease space for their servers, retaining full control over hardware and software. The...

What Is Voice Over Internet Protocol (VoIP)?

Natalie Reed -
Voice over Internet Protocol (VoIP) services offer small business owners a blend of flexibility and growth potential, making them a prime choice for those...

What is Lead Tracking?

Mia Evans -
Lead tracking is the process of identifying the sources of prospects, evaluating their stages in the sales funnel, and taking action to close deals....
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