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What is Lead Tracking?

Lead tracking is the process of identifying the sources of prospects, evaluating their stages in the sales funnel, and taking action to close deals....

Best Practices for Successful CTI Implementation

CTI implementation is a vital aspect of modern business cybersecurity, encompassing the gathering, analysis, and sharing of data on cyber threats. CTI helps organizations understand...

What Is Interactive Voice Response? (IVR)

Interactive Voice Response (IVR) is a technology that automates interactions with telephone callers through the use of pre-recorded messages and menus. It enables users...

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